Refund Policy

Temporary return issue

Return postage problem

Q 1. Who will pay for the round-trip postage?

A 1. Conditions 1. If the product is damaged, damaged, inconsistent with the description, or other quality problems, the product needs to be returned. We (the seller) will provide your return postage.
Condition 2. If you (the buyer) do not like the size of the product or the style of the product and apply for a refund, you (the buyer) need to bear all the logistics and transportation costs (such as the logistics cost of the seller’s delivery and the return required Logistics costs).

Q 2. What if you accept an exchange?

A 2. We accept exchange. You don’t need to worry.

Q 3. When can the returned goods be refunded?

A 3. After we receive your returned goods and check that they are correct, we will refund the full amount. It usually takes about 0-48 hours.

Q 4. What can I do before returning the goods?

A 4. Before returning the goods, you can contact our customer service first. We will try our best to solve your problem first. If you are not satisfied with our solution, we will provide you with a return refund.

contact information:

Customer Service Email: service@rebornshoppe.com
Address: 36-44 Pak Tin Bar Street, Tsuen Wan, New Territories, Hong Kong Special Administrative Region, China GOODWILL IND BLDG NO 36-44 RM A3,9/F
Phone number: +852 5628 0593