Casual return questions
Return Postage Questions
Q 1. Who will pay for the return postage?
A 1. Condition 1: If you want to return the item because it was damaged, broken, do not match the description or other quality problem. We (seller) will offer your return postage.
Condition 2: If you want to return the item because you do not like it or the size problem. You (buyers) need to bear the return postage by yourself.
Q 2. If you accept exchanges?
A 2. We do accept exchanges. You do not need to worry about it.
Q 3. When can I get return refund?
A 3. After we receive your return item and check it well, we will offer you a full refund. It generally needs about 0-48 hours.
Q 4. Q: Before return what can I do?
A 4. Before your return, you could contact our customer service firstly. We will try our best to resolve your problem first. If you do not satisfied with our solution, we will offer you a return for a refund.
Customer service email: email@example.com
Address:RM A3,9/F GOODWILL IND BLDG NO 36-44, Pak Tin Par Street ,Tsuen Wan, New Territories, Hong Kong SAR China
Phone Number:+852 5628 0593