Returns & Exchanges

Customers may apply for a return or exchange within 30 days after receiving product(s). Refunds will be made by the same method you used to pay.

Address Changes

If you need to change the shipping address, please send us email with your order number, the current shipping address, and the address that you would like to change it to. We can change the address up until your order leaves our facility!


In case of a return, your refund will be credited to the original payment method. Shipping costs will not be refunded by Reborn in case of returns.

Once your package reaches us, please allow 15 business days(depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you at your own expense. When your return has been accepted, your refund will be issued and you will receive a confirmation email.

Return Address
Please contact customer service for a specific return address.

Refund Arrival Time:
After we receive your return and confirm that the product is not damaged and has the value of resale, the refund will be completed within 5 working days.

Exchange or Return condition
Return: We do not accept merchandise for return unless items are defective, in which case they will be replaced, subject to availability, or refunded at the buyer's discretion.
Exchange: We do accept exchanges. We only accept exchange: poor quality, the item was broken, or other item quality problems. In these conditions, we will pay for the postage. If you return it because you do not like it or size problems. Then You need to pay for the postage by yourself.

1. Please keep the item in good condition before your return or exchange, all kits and packing boxes need to return back to us. Thanks for all your help and collaboration.
2. Gifts redeemed are non-returnable and cannot be exchanged for cash.

Contact Details:
Customer service email:
Address: RM A3,9/F GOODWILL IND BLDG NO 36-44, Pak Tin Par Street, Tsuen Wan, New Territories, Hong Kong SAR China
Phone Number:+852 5628 0593